Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide voluntarily, including but not limited to:

• ✅ Your name
• ✅ Your email address
• ✅ Your phone number
• ✅ Your business or residential address (if relevant to an inquiry or service request)
• ✅ Other contact details you submit through forms, emails, or phone calls

1.2 Usage Data

When you use our website, we may collect non-personal information automatically, such as:

• 📍 IP address
• 🌐 Browser type and version
• 📱 Device information
• 🔗 Referring pages
• 📄 Pages visited and time spent on our site
• 📊 Other browsing statistics

This data helps us improve our website functionality and user experience.

2. How We Use Your Information

2.1 Personal Information

We use your personal information to:

• ✅ Respond to inquiries and provide customer support.
• ✅ Process service requests and installations.
• ✅ Send important updates related to our services.
• ✅ Improve our website and service offerings.
• ✅ Carry out necessary business communications.
• ✅ With your consent, send promotional emails and marketing materials.

2.2 Usage Data

Usage data helps us analyse website performance, detect security threats, and enhance user experience.

3. Data Security

We implement strict security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 🔒 SSL encryption for secure data transmission.
• 🔒 Restricted access controls for sensitive information.
• 🔒 Regular system audits to detect and prevent security breaches.

However, while we take all reasonable precautions, no online data transmission can be guaranteed to be 100% secure.

4. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to enhance your browsing experience. Cookies help us:

• 🍪 Understand how users interact with our site.
• 🍪 Improve website performance and navigation.
• 🍪 Tailor content based on user preferences.

You can manage or disable cookies through your browser settings. However, doing so may impact certain site functionalities.

For more details, please refer to our Cookies Policy.

5. Third-Party Links & Services

Our website may contain links to third-party websites, such as Nimbus Pioneering and social media platforms. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

6. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take appropriate action.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, security, or operational changes. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy regularly.

8. Your Rights & Contact Information

Under UK GDPR, you have the right to:

• ✔ Access your data – Request copies of the personal data we hold.
• ✔ Correct your data – Ensure the information we hold is accurate.
• ✔ Delete your data – Request removal unless legally required to retain it.
• ✔ Restrict processing – Limit how we use your data.
• ✔ Object to marketing – Opt-out of promotional communications.

To exercise these rights or if you have any privacy-related questions, please contact us:

📍 Lucas CCTV
36 Petrie Pl, Limavady, BT49 0GB, Northern Ireland
📧 info@lucascctv.co.uk
📞 028 6638 1990

For complaints, you may also contact the UK Information Commissioner's Office (ICO) at:

🔗 www.ico.org.uk